Contact
Contact
Write to [email protected] and a member of the desk will answer within two business days, in English. There is no phone line and no live chat: everything goes through email so that we keep a written trail of what was reported and when.
The messages that help us most name the casino, give the date of the session and describe what actually happened with a figure attached, such as a cash-out that took thirty hours when the site advertises twelve. Screenshots of the cashier screen or the bonus terms are welcome. Reports like that trigger a fresh test rather than a desk correction.
Two things we cannot do. We do not give legal or tax advice, and we have no authority over an operator's decision on your account. Where a licensing body runs a complaints channel we will tell you where to file and what evidence it expects.